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Speaker's Profile & Talks

Panel Speaker

Kaspar Situmorang

EVP Digital – PT. Bank Rakyat Indonesia (Persero) Tbk.

Digital enabler for one of the biggest bank in ASEAN region. Pushing CX to be widely
used in banking and high growth industry.


UXiD: For you, what is the biggest challenge in providing services in fintech?
Kaspar: To meet compliance terms, to meet the ultra micro segments (specifically) CX, and to find the right talent
(UX/UI, Engineering, Digital)

UXiD: How do you think UX practices have benefited your product?
Kaspar: We had found with better UX and UI could improve our micro loan sales and their productivities.

UXiD: Where is the best place to prepare for UX leadership?
Kaspar: Startups

UXiD: Who are your product’s user?
Kaspar: Most of them are Micro and Ultra Micro segments.

UXiD: Please share us the most significant (one) behaviour of your use.
Kaspar: Micro customer found, going to the Bank is expensive.

Panel Discussion

UX in Fintech

1 hour 15 minutes    •     Up to 250 Participants

Date: Thursday, 4 October 2018 / Time: 13.15 – 14.30 / Room: 52nd, Main Auditorium

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